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Delivering Outstanding Hospitality in the New Landscape

  • Thursday, July 09, 2020
  • 9:00 AM - 10:30 AM
  • Zoom Meeting - Code Prior to Session
  • 23

Registration


Register


Please join us and enroll your teams in this important on-line seminar, FREE to SCHA Members:


Delivering Outstanding Hospitality

in the New Landscape


As front-line hospitality professionals navigate new safety procedures and protocols for reopening, there is a need for skills and techniques to deliver great customer service in this new terrain.


  • How can customers see smiles and engagement from behind a mask and how do you compensate for those missing visual cues?
  • How do you deliver great service through plexiglass and other new protocols?
  • How do you manage guests who disagree with protocols?


Thomas Padron, Ph.D.

SCHA invites you to join hospitality instructor and presenter Thomas Padron, Ph.D. for this timely and helpful Zoom seminar:


Thursday, July 9 from 9-10:30 AM


Along with his presentation addressing these and other timely topics, there will be time for attendee questions.


  • This seminar will be FREE to SCHA Members!
  • Non-Members may attend for $25.

Register today HERE! The Zoom Meeting code will then be sent to all confirmed registrants.

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